All Systems Operational
System Status
Real-time monitoring for Orosia edge networks, routing engines, and CRM databases.
Orosia Marketing Site
Operational
Orosia OS Dashboard
Operational
API Routing Engine
Operational
Direct channels to our engineering, operations, and compliance teams.
General Operations
For active clients requiring technical assistance, billing inquiries, or general operational support.
Legal & Compliance
For data subject requests, GDPR compliance, and Data Processing Agreements (DPAs).
Security
For vulnerability disclosures, penetration testing reports, and infrastructure security inquiries.
Frequently Asked Questions
Common inquiries regarding our support infrastructure and SLAs.
What are your standard operational hours?
Our core technical and operations teams are available Monday through Friday, 9:00 AM to 6:00 PM (GMT). However, all Orosia edge networks, routing engines, and mission-critical APIs are monitored autonomously 24/7/365.
Will I have a dedicated point of contact?
Yes. Every active Orosia client is assigned a Dedicated Account Director upon onboarding. They serve as your direct strategic liaison, bypassing standard support queues to ensure your infrastructure scales seamlessly.
How are emergency outages handled?
Active clients are provided with an emergency escalation protocol. If a critical workflow or API bridge fails outside of standard hours, your alert is instantly routed to our on-call engineering team for immediate resolution.
How do I request modifications to my existing systems?
Standard workflow adjustments, copy updates, and minor routing changes are handled directly by your Account Director. Simply reach out via your dedicated communication channel or email info@orosia.co.uk.